How Can We Help?
Answers to the questions we hear most. Can’t find what you need? Our team is happy to help.
Trust & Safety
What is your 100% satisfaction guarantee?
If anything isn’t done to your expectations, let us know within 7 days and we’ll send a team back to make it right. If you still don’t feel we did a job worth recommending to your friends, we’ll give you a full refund.
Do your cleaners go through a background check?
Yes. Every cleaner is vetted through a detailed nationwide background check.
Is my billing information safe?
We have three layers of security. Our booking page is protected by extended validation SSL, the booking form has its own 256-bit encryption, and card payments are processed by Stripe with AES-256 encryption at rest. We never store card numbers in our system, only a secure token that lets us charge your card.
What happens if something goes wrong during my appointment?
Let us know right away and we’ll take care of it. That’s our promise to you.
Can I trust my cleaning professional?
Every cleaner is interviewed, experienced, and has passed a detailed nationwide background check. Only about 10% of applicants become certified Prairie Maids cleaners.
Pricing & Gift Cards
How much will it cost?
Pricing is based on the number of bedrooms and bathrooms in your home. Select them on the booking form and your price appears instantly.
How do I use my gift card?
Enter your gift card code on the booking form when you book. Your total updates automatically to reflect the gift card balance, and you can check any remaining balance by logging into your account.
Can I apply a gift card to an existing appointment?
Yes. Log into your account, click your name in the top right corner, select Redeem gift card, and enter your code. It will be applied to your next appointment. Gift cards can’t be applied to appointments that are already completed.
I bought a gift card but you don't service my area. What should I do?
We’ll give you a full refund. Email us at support@prairiemaids.com or call (214) 915-2432.
Getting Started
Do you service my area?
We serve the entire Dallas-Fort Worth Metroplex.
What is included in a standard cleaning?
Everything involved in cleaning a home or apartment: floors, bathrooms, kitchen, living areas, dusting, and more. Extras like cleaning inside the fridge or oven can be added on the booking form. See our Services page for the full checklist.
Do you bring your own supplies and equipment?
Yes. We bring all cleaning supplies, products, and equipment unless you request something specific.
Can I request special tasks or extras?
Of course. Reply to your confirmation email, or log into your account and add any tasks or extras to your booking.
How do I create an account?
An account is created automatically when you book. Just set your password and you’re ready to go.
Managing Your Account
How do I book my first appointment?
Book online using our booking form, or call us on (214) 915-2432.
How do I log into my account?
Use the login link at the bottom of any Prairie Maids email, or log in here.
How do I reset my password?
Go to the customer login page and choose the forgot password option.
How do I change my credit card?
Log into your account and update the card on file. Your new card automatically becomes your default.
How do I change my address?
Log into your account and update the address on your upcoming booking, or call us on (214) 915-2432 and we’ll update it for you.
Still Have Questions?
Call us on (214) 915-2432, email support@prairiemaids.com, or chat with us using the chat box.